Managed Services

MANAGED SERVICES

Improve your business performance

Once a new service has been integrated, it is monitored at the Operations Center. In our methodology, this process includes the definition of the monitoring, the evaluation of the remote access, the monitoring itself 24/7 and the report. We provide our customers with a complete service that guarantees the correct functioning of its IT services, with high levels of availability and reduced costs.

Besides cost savings, among the advantages of Managed Services are the early detection of issues, the improved performance, the enhanced reliability and availability, the proactive problem resolution, the possibility of data-driven decision making, the uplift of security and compliance, the expertise and scalability, the increased focus on core business and the access to latest technologies.

Why Managed Services?

This is why your business needs the best strategies

65% of IT budgets are spent just to keep the “lights on”.

49% of businesses say that outsourcing their IT functions frees up key resources to focus on their core business.

About 46% of businesses say outsourcing their IT lets them access skillsets that aren’t available in-house.

Companies require scalable and flexible support to handle emerging problems and accommodate changes.

Our way of managing IT services

What we do

SERVICE INTEGRATION

Installation and integration of all processes in the operation centre and activation of operation services.
MONITORING

The monitoring center operator has at his disposal an overview of the various services as well as the current status of the registered tickets. This service can be performed either remotely or locally at the customer.
PREVENTIVE MAINTENANCE

We implement a preventive maintenance: a proactive approach aimed at minimizing the likelihood of services failure. It involves regularly scheduled inspections, repairs, and adjustments to identify and address potential issues before they escalate.
CORRECTIVE & EVOLUTIVE MAINTENANCE

For each problem, an assessment is made as to whether it is corrective maintenance and directed to the corresponding 2nd line, or whether it is evolutive maintenance that needs to be budgeted for.

MONITORING YOUR

PROJECT 24X7

THE IMPORTANCE OF THE OVERVIEW

The monitoring process consists of monitoring the service. The monitoring center operator has an overview of the various services, as well as the current status of registered tickets. This service can be carried out either remotely or locally at the customer's premises. Effective monitoring plays a crucial role in maintaining system reliability, improving user experience, and minimizing downtime in the ever-evolving digital landscape.

AND BECAUSE LOOKING IS NOT SEEING

In IT, monitoring involves the continuous observation and analysis of various system metrics, performance indicators, and network activities. It enables proactive identification of potential issues before they escalate into major problems. Through the use of specialized monitoring tools and technologies, we can track system health, ensure optimal performance, and promptly respond to any anomalies or deviations from expected behavior. Don’t worry, we’ll see it and we’ll solve it.

THE IMPORTANCE OF THE OVERVIEW

AND BECAUSE LOOKING IS NOT SEEING

WE MANAGE YOUR IT SERVICES. LEAVE IT TO US.

Why Managed Services?

This is why your business needs the best strategies

Our way of managing IT services

What we do

SERVICE INTEGRATION

MONITORING

PREVENTIVE MAINTENANCE

CORRECTIVE & EVOLUTIVE MAINTENANCE

THE IMPORTANCE OF THE OVERVIEW

AND BECAUSE LOOKING IS NOT SEEING

THE IMPORTANCE OF THE OVERVIEW

AND BECAUSE LOOKING IS NOT SEEING