BY OZONO
WE ENSURE YOUR
NETWORK OPERATIONS CENTER
Embrace connectivity and reliability
This is why you must rely on a NOC
We integrate all the processes in the Operations Center
What we do
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1ST LINE SUPPORT
We offer a support service to our customers through a telephone line and website, where the customer can follow the current status of their tickets and levels of service performed, in perfect articulation with the 2nd line.
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2ND LINE SUPPORT
With each problem, an assessment is made as to whether this is the scope of corrective maintenance and forwarded to the corresponding 2nd line, or whether it is an evolutionary maintenance that requires budgeting.
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24/7 SERVICE DESK
Our 1st and/or 2nd line support services through a telephone line are available 24/7 or only on weekdays from 9 am to 6 pm, depending on the contract conditions.
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CONTRACT MANAGEMENT
Periodically, we provide a set of reports, where our clients can check the problems reported / solved, as well as a statistical analysis of response times / resolution versus the agreed-on service levels.
AT YOUR PREMISES OR FROM AFAR, EXCELLENCE IS OUR STANDARD.